Case Study: Infinity Financial Services achieves FINRA‑compliant, 24‑hour document processing with Laserfiche

How Infinity Financial Processes Customer Documents with Laserfiche

Infinity Financial Services, a personalized wealth management and retirement-plan firm, faced a daily paperwork burden—employees reviewed about 15 different customer documents each day—and needed faster processing and reliable audit trails to meet regulatory and operational demands.

Infinity implemented Laserfiche to automatically capture emailed/faxed documents and scanned mail, apply metadata templates (e.g., Forward to, Set Reminder, Approve Date), and route items via Workflow to managers who approve with an electronic stamp; documents are stored by type and found with template searches. The change delivered timestamped reviews for FINRA compliance, clearer auditability of who did what and when, and much faster processing—documents in good order can be completed within 24 hours instead of several days.

Infinity Financial Services

James Simos

Managing Principal