Case Study: Franklin County achieves enterprise-wide digitization and streamlined workflows with Laserfiche

How Franklin County Implemented Laserfiche across the Enterprise

Franklin County, PA (population 140,000; 900 employees across 52 departments) began using Laserfiche in 2000 to reduce paper storage and has expanded the system across 36 departments. The county needed to overcome paper-driven, manual processes, dispersed offices and staff resistance to digital documents and data ownership while standardizing security, folder structures and workflows.

County IT and departmental champions implemented Laserfiche Rio with mapped repository structures, security templates, automated workflows, weekly meetings and live demos. Departments now use Laserfiche for client records, AP automation, e‑forms, public meeting minutes and offender check‑ins; the system reduced inter‑office mail and paper handling, improved access and workflow monitoring, accelerated processing, and supports disaster recovery with failover servers.

Franklin County

Ed Yonker

IT Department