Case Study: Compass Forwarding achieves on-time shipments and fewer errors with Laserfiche

How Compass Forwarding Ensures On-Time Shipments with Laserfiche

Compass Forwarding, an international freight forwarder, struggled with heavily regulated, paper‑intensive booking and air‑cargo processes. Manually attaching booking confirmations, finding contacts, typing messages and physically signing eight‑place air forms caused errors, delays and wasted staff time.

Implementing Laserfiche Workflow automated PDF ingestion, pattern‑matching data extraction, IES database lookups, quality checks, folder creation and shortcut sharing with sister carrier Falcon Maritime, plus automated signature stamping and page duplication for air forms. The result: elimination of manual email assembly, prevention of signature‑related cargo returns, roughly 20 hours of staff time saved per month, better compliance and more consistent on‑time shipments.

Compass Forwarding

Vincenzo Minino

Director of Quality Compliance