Case Study: Collin County achieves countywide ECM buy-in with Laserfiche

How Collin County Secured ECM Buy-in from All Its Elected Officials

Collin County, a government organization, faced the challenge of gaining consensus from its 37 independently elected officials to approve and standardize a single enterprise content management (ECM) system. The IT Department, led by Caren Skipworth, needed to secure buy-in from all stakeholders to prevent departmental fragmentation and unnecessary spending.

The solution involved a formal process led by the Collin County Court Technology Committee, which unanimously recommended Laserfiche. The vendor's ECM system was endorsed through a memo of understanding and a certified county resolution, ensuring all officials were accountable for its use. This pre-purchase buy-in from every elected official was critical to the project's success, securing commitment to a single enterprise platform and avoiding the costs of multiple incompatible systems. Laserfiche was the key to achieving this county-wide standardization.

Collin County

Caren Skipworth

IT Director