Case Study: Collin County speeds mental health screening and audit compliance with Laserfiche

How Collin County Automates the Early Identification of Mental Illness Process

Collin County, a rapidly growing county in Texas, faced challenges in its Early Identification of Mental Illness (EIMI) process, which was a manual, paper-based system prone to lost documentation and failed audits. To prevent individuals from slipping through the cracks and to meet a strict 12-hour processing deadline, the county turned to the vendor Laserfiche for a solution, implementing Laserfiche Forms and Workflow.

The Laserfiche solution automated the intake and review of mental health screenings, using digital forms and automated workflows to notify medical staff and supervisors, highlight critical information, and generate reports for magistrates. This reduced the daily processing time from four hours to just minutes, ensured compliance with the 12-hour rule, and made audits significantly easier with a complete, timestamped history for every case.

Collin County

Tim Nolan

Sr Application Manager