Case Study: College of the Desert reduces application processing time by 40% with Laserfiche

How College of the Desert Automated Student Services with Laserfiche Forms

College of the Desert, a California community college with 13,000 students, was struggling with paper-based enrollment and financial aid processes that forced commuter students to travel long distances, wait in long lines, and deal with lost or delayed documents. The college needed a faster, more consistent way to manage 20,000 to 30,000 documents a year across multiple departments, and turned to Laserfiche electronic forms and document management.

Laserfiche replaced 20 paper forms with online forms that students can complete, sign, and submit through a portal, while automatically routing requests, sending status updates, and attaching records to the student information system. The college also automated more than 50 processes, and admissions and financial services now process applications and petitions 40% faster. As a result, student inquiries and counter lines dropped, satisfaction improved, and College of the Desert earned recognition for its efficiency and technology improvements with Laserfiche.

College of the Desert

Annebelle Nery

Executive Dean, Enrollment Services