Case Study: Clean Scapes achieves improved client communication and operational efficiency with Laserfiche

How Clean Scapes Improved Customer Service with Laserfiche

Clean Scapes, the largest privately owned commercial landscaping company in Texas, needed a better way to keep clients informed and document property maintenance. Before expanding their use of Laserfiche, updates were inconsistent—managers took photos on their phones, manually uploaded files and sent ad hoc emails—leaving clients frequently calling for status and staff without an efficient recordkeeping or reporting process.

By automating a mobile property-visit form with Laserfiche Forms and Workflow, area managers upload photos and notes on-site, which are embedded into a PDF and automatically emailed to clients; geolocation verifies visits and daily/weekly workflows compile reports and metrics for staff and executives. The result: standardized, faster communication, centralized records, quicker identification and resolution of issues, measurable time savings, and higher client satisfaction.

Clean Scapes

Travis Dyer

Director of Technology