Case Study: Arrowhead Economic Opportunity Agency achieves streamlined Head Start case management with Laserfiche Mobile (Laserfiche)

How Arrowhead Economic Opportunity Agency Improved Case Management with Laserfiche Mobile

Arrowhead Economic Opportunity Agency’s Head Start program serves about 400 children and families across 12,000 square miles from 15 locations, creating major paperwork and records management challenges. Physical forms—up to 32,000 pieces per program year—had to be routed between sites and reviewed by multiple administrators, causing delays, risk of lost documents, slow retrieval for schools and agencies, and heavy storage and retention burdens.

AEOA implemented Laserfiche Mobile with PDF/email intake, barcode scanning via FileMaker and Laserfiche Quick Fields/ScanConnect, and secure iPad/VPN access for staff. The result: instant, organization‑wide access to complete child files during IEPs, transfers and home visits; elimination of checkout delays and lost paperwork; faster processing and response to parents and agencies; and streamlined records retention and storage.

Arrowhead Economic Opportunity Agency

Lori Trenholm

Information Systems Manager