Case Study: Tompkins County achieves $5.5 million in savings by digitizing records with Laserfiche

How a County Saves $5.5 Million by Going Digital

Tompkins County, NY adopted Laserfiche after initially using it to track boxes in an aging Records Center and faced a major decision: build or renovate a costly records facility (estimated $2.8–$6 million) or find a digital alternative to manage 9,000 boxes of historical and active records. The county needed an enterprise system to consolidate disparate databases, reduce paper-heavy processes, and improve access and records management across departments.

By scanning the records into Laserfiche, destroying paper copies, and rolling the system out to 16 departments, the county automated workflows (e.g., payroll delivery), enabled WebLink access to criminal and other records, and used OCR to speed retrieval. The result was immediate ROI — avoidance of up to $5.5 million in construction/renovation costs, a drop in yearly paper purchases from 30 boxes to eight, reclaimed office space and staff time, and faster, more secure access to records.

Tompkins County

Maureen Reynolds

Deputy County Clerk