Case Study: Hanover County achieves paperless, automated tax processing and records management with Laserfiche

Hanover County - Customer Case Study

Hanover County, just outside Richmond, VA, serves more than 100,000 residents and relies on the Commissioner of Revenue’s Office to manage real estate, personal property, and state income tax records. Overwhelmed by paper processes and time-consuming searches—especially during tax season—the department purchased Laserfiche to digitize records and reduce staff time; they digitized over 85% of tax documents in the first year.

After upgrading to Laserfiche Rio, the county integrated Quick Fields with its AS/400 to eliminate manual data entry, used Laserfiche Workflow to automate approvals and make worksheets instantly searchable, and deployed Snapshot to stop redundant printing (about 15,000 pages saved annually). Laserfiche Records Management now automatically files and enforces six-year retention, removing weekly filing tasks, speeding reviews, cutting costs, and improving compliance—transforming how the office serves constituents.

Hanover County

Amy Johnson

Systems administrator