Case Study: Franklin County achieves enterprise-wide efficiency and instant document retrieval with Laserfiche

Franklin County - Customer Case Study

Franklin County, a local government serving about 150,000 residents across 52 departments, faced the challenge of establishing enterprise-wide IT standards in a fragmented environment where each department operated like its own business. Getting broad buy-in and finding a flexible, scalable content management solution that could meet diverse needs—from finance and HR to emergency services—proved difficult, especially when timely document retrieval, compliance and disaster recovery were priorities.

The county adopted Laserfiche beginning in 2001 and expanded it enterprise-wide after HR digitized personnel files, proving the system’s value. Laserfiche delivered instant search, strong role-based security, reduced paper and storage needs, faster audit responses and higher staff productivity (turning multi-day searches into seconds), enabling departments to do more with less. Adoption grew to 26 departments and beyond after an upgrade, simplifying administration and training and paving the way for integrations like court case management.

Franklin County

Ed Yonker

IT Department