Case Study: Essex County achieves enterprise shared services, faster document access and cost savings with Laserfiche

Essex County - Customer Case Study

Essex County faced an unwieldy paper records system: limited storage, mounting regulatory requirements and slow, manual workflows made finding and managing documents time-consuming and expensive. What began as a niche solution in the County Clerk’s Office quickly became a priority to improve efficiency across departments and municipalities.

The county implemented Laserfiche in 2000 and expanded it into a shared service for seven municipalities, adding Laserfiche WebLink for public documents and upgrading to Laserfiche Rio with integration to ESRI ArcGIS/Geocortex so users can access documents directly from maps. The shared deployment reduced retrieval and filing time, delivered measurable ROI through economies of scale, improved public access and collaboration, and positioned the county to automate agendas, accounts payable and HR processes next.

Essex County

Wendy St. Amour

IT Manager