Case Study: D.L. Evans Bank automates compliance and records management, saving $1M annually with Laserfiche

D.L. Evans Automates Compliance and Records Management

D.L. Evans Bank, a $1.2 billion community bank with branches across Idaho, faced rising records-management and compliance costs, growing customer expectations and a paper-heavy lending process that required overnight shipment of loan packets and slowed workflows. The bank also needed tighter records retention and audit controls to meet FDIC rules.

The bank deployed Laserfiche ECM as a document repository and then expanded it into a business process management platform, integrating with core systems like Fiserv and its CRM. Automated workflows (for example, a pre-populated lost/stolen card process) cut processing time by 66% and eliminated $3,000 in annual postage; audits shrank from three weeks to two; a merger import that would have cost $50,000 was completed in days; and overall Laserfiche now saves the bank about $1,000,000 a year while improving retention, versioning and regulatory compliance.

D.L. Evans Bank

Gerardo Munoz

IT Director