Case Study: Arkansas Department of Labor achieves faster wage-claim resolution (36 days vs 120) with Laserfiche

Digitization Empowers the Arkansas Department of Labor to Better Serve Constituents

The Arkansas Department of Labor, which oversees workplace safety and inspections for more than 3 million citizens, struggled with slow, paper-based processes: claim documents were scattered across hundreds of filing cabinets and wage claims could take up to 120 days to resolve, hampering inspectors’ ability to review claims and serve constituents quickly.

By implementing Laserfiche enterprise content management, the department digitized wage claims with an online form, automatic assignment and digital storage, and gave inspectors iPad access for real-time updates and automated status notifications. The result: average claim resolution dropped to 36 days, investigators send instant field reports, and the agency saves about $60,000 a year on storage—greatly improving service and operational efficiency.

Arkansas Department of Labor

Ken Anderson

Senior Software Analyst