Case Study: DESAF (Costa Rica’s social development agency) achieves 50% faster processing and digitized access to 32,000 files with Laserfiche

DESAF Supports Social Programs with Digital Documentation

DESAF, part of Costa Rica’s Ministry of Labor and Social Security, manages the Fund for Social Development and Family Allowances and oversees funding across 28 institutions. After 2010 federal regulations required modernization, the agency faced slow, paper-based workflows—large physical archives and manual searches that delayed client responses and administrative processes.

DESAF implemented Laserfiche to digitize more than 32,000 employer files, providing on-demand access and eliminating off-site scanning and paper storage. The change cut debt prescription wait times by 50%, shortened meetings from hours to about 10 minutes, streamlined monthly reporting, and improved transparency and the speed and accuracy of funding allocation for social programs.

DESAF

Robert Delgado Castro

Debt Control Analyst