Case Study: Coopesa achieves faster documentation, improved compliance and reduced aircraft downtime with Laserfiche

Coopesa’s Digital Transformation Takes Flight

Coopesa, a Costa Rica–based aircraft maintenance, repair and overhaul provider operating since 1963, faced slow, paper-heavy documentation tied to compliance with more than a dozen aviation regulators and client countries. Manual processes made tracking, approvals and project visibility difficult, often taking up to three days per service and limiting managers’ ability to allocate resources and make timely decisions.

By implementing Laserfiche to digitize and automate service and material purchase records, Coopesa cut documentation time from days to one or two hours, eliminated paper storage and transport costs, and established a full, auditable document trail. The change improved transparency and planning, delivers automatic client notifications, freed staff for higher-value quality and customer-service work, and shortened aircraft ground time—boosting productivity, revenue and customer experience.

Coopesa

Herbert Cabrera

IT Director