Case Study: City of Long Beach achieves 50% ECM support cost savings and greater transparency with Laserfiche

City of Long Beach Modernizes Citizen Services with Laserfiche

The City of Long Beach responded to post-recession budget pressure by launching a citywide information-management overhaul to cut costs and improve citizen services. Its three-pronged plan—consolidate ICT services, increase transparency and collaboration, and digitize processes and workflows—tasked the technology services department with standardizing systems and enabling more efficient, transparent service delivery.

Long Beach replaced departmental systems with a Laserfiche enterprise content management platform, cutting annual ECM support costs by 50% and enabling other savings (e.g., an enterprise phone system and virtualization). Laserfiche powers public access to contracts, reduced City Clerk staffing while improving service, gave police mobile access to reports (helping cut gang-related murders by 53.8% in the first year), and integrated with BI for faster accounting—resulting in better access, lower costs, and recognition as a leading digital city.

City of Long Beach

Larry Herrera

City Clerk