Case Study: City of Long Beach improves police-social service coordination with Laserfiche GUIDES

City of Long Beach launches GUIDES with Laserfiche, earning 75.6% officer support

The City of Long Beach faced a dramatic 62% increase in homelessness between 2020 and 2022, declaring an emergency on the issue. Their challenge was to provide law enforcement and prosecutors with better tools to assist vulnerable populations and divert individuals away from the criminal justice system. To address this, they partnered with the software vendor Laserfiche to develop a solution.

Laserfiche implemented its document and records management software to power the GUIDES mobile application. This solution gave officers real-time access to case information, probation statuses, and diversion program details, enabling them to connect individuals with social services instead of making arrests. The results were promising, with a survey showing 75.6% of police respondents were likely to use the app and 70% believed it would aid their duties. Laserfiche's technology helped the city work toward long-term goals like reducing arrests and increasing social service referrals.

City of Long Beach