Case Study: City of Eugene achieves enterprise-wide content management and streamlined licensing with Laserfiche Rio by Laserfiche

City of Eugene - Customer Case Study

The City of Eugene had deployed Laserfiche across multiple departments over a decade, resulting in four separate servers, inefficient concurrent licensing, and administrative fragmentation that limited growth and public access. Department Application Team Manager Loring Hummel identified that licensing shortages and siloed implementations were preventing the city from scaling content management and integrating systems like GIS and SharePoint.

Eugene consolidated to Laserfiche Rio as an enterprise platform, gaining unlimited servers, named-user licenses, enterprise-wide features, and unlimited read-only public access, while centralizing administration and support costs. The switch delivered auditable security and standardized repositories, eliminated much custom code, enabled integrations (for example a GPS-enabled inspectors’ web app and simplified police-to-court document sharing), and improved staff self-sufficiency and efficiency—providing clear ROI and a foundation for broader, cross-departmental automation.

City of Eugene

Loring G. Hummel

Team Manager