Case Study: City of Charlottesville improves scanning efficiency and repository accuracy with Laserfiche

City of Charlottesville - Customer Case Study

The City of Charlottesville sought to improve the efficiency and accuracy of its document scanning and management processes. The city partnered with vendor Laserfiche, utilizing its scanning and repository software to create a more organized and functional digital archive.

Laserfiche's solution involved implementing a detailed set of scanning best practices. These included meticulous document preparation, the use of a batch/split scanning method to minimize data entry errors, and the establishment of rigorous quality control checks throughout the entire process. As a result, the City of Charlottesville achieved a more efficient scanning workflow, significantly enhanced indexing accuracy, and maintained a well-organized Laserfiche repository, saving time and reducing operational pain points.

City of Charlottesville

Rosalind Collins

Deputy Commissioner of Revenue