Case Study: City of Charlottesville achieves faster, more efficient document retrieval with Laserfiche

City of Charlottesville - Customer Case Study

Laserfiche, via a contribution from Rosalind Collins of the City of Charlottesville, tackles the common challenge of slow, unreliable document retrieval in large repositories. Without consistent folder structures, clear naming conventions and proper use of Laserfiche search tools (including OCR/indexing), users waste time browsing and struggle to find the right records.

The solution is to implement a robust, purpose-driven folder hierarchy, enforce intuitive and unique naming (leveraging automation like Quick Fields), and fully index documents so Laserfiche’s many search types—basic, field, date, fuzzy and advanced syntax—can be used effectively. The result is faster, more accurate searches, reduced browsing time, and reusable advanced queries that make finding documents efficient and consistent across the organization.

City of Charlottesville

Rosalind Collins

Deputy Commissioner of Revenue