Case Study: Cabarrus County achieves faster ERAP application processing with Laserfiche

Cabarrus County, North Carolina, Innovates with Chatbots and Laserfiche to Deliver on ERAP Funding

Cabarrus County, North Carolina needed a fast, accessible way to determine eligibility and distribute Emergency Rental Assistance Program (ERAP) funds during the COVID-19 pandemic. Working with Laserfiche, the county built an online application using Laserfiche Forms and automation, with chatbot guidance to help residents understand complex eligibility rules and submit information from mobile devices.

Laserfiche helped Cabarrus County create a streamlined workflow that routed applications to the right departments and integrated with existing systems for case management, finance, and ERP. The solution enabled the county to process more than 500 emergency rental applications in two months and pay out over $330,000 in aid, while quickly filtering out ineligible applicants and saving staff time.

Cabarrus County

Todd Shanley

Chief Information Officer