Case Study: Beachwalk Resort achieves streamlined operations, faster guest service and PCI-compliant digital contracts with Laserfiche

Beachwalk Resort Puts Guests First by Streamlining Processes and Communications

Beachwalk Resort, a four-star condo hotel in Hallandale Beach, Florida, sought to improve owner relations and guest service after finding critical information scattered across computers and shared drives. Manual contract management, slow retrieval of permits and authorized-user lists, and the need to handle credit card and banking data in a PCI-compliant way were creating delays and extra work for staff.

By implementing Laserfiche with help from Dynamic Document Services, the resort digitized rental management agreements with secure, unique links for owners to upload sensitive information and put automated workflows and standardized filing in place. The result: PCI-compliant handling of payment data, faster concierge lookups, a reduction in credit-card dispute response time from days to about 10–15 minutes, reclaimed staff time for guest service, positive owner feedback, broad departmental adoption, and plans to expand automation to accounts payable.

Beachwalk Resort

Gery Amaya

Director of Front Office and Owner Relations Accounting