Case Study: Bath Building Society achieves 30% faster mortgage processing with Laserfiche

Bath Building Society - Customer Case Study

Bath Building Society, a member-focused financial institution, needed to close a gap in its enterprise workflow capability and streamline paper-heavy processes such as mortgage applications and payments. As part of a strategic IT review, the Society looked for a solution that could improve efficiency, support compliance by design, and reduce manual effort for customers, brokers, and staff.

Laserfiche implemented Laserfiche Cloud to replace manual, paper- and PDF-based processes with dynamic forms, automated workflows, and centralized information management. The result was a more intuitive, compliant operation that cut mortgage application time by 30%, reduced email traffic on one payments process from around 200 emails a day to just a handful, and improved data quality, service speed, and decision-making across Bath Building Society.

Bath Building Society

Steve Burnard

Chief Transformation Officer