Case Study: Barranquilla Chamber Of Commerce achieves streamlined online services and $50,000 annual savings with Laserfiche

Barranquilla Chamber of Commerce Supports Economic Growth Through Online Services

The Barranquilla Chamber of Commerce, which serves more than 72,000 companies in northern Colombia, faced growing demand and a 2015 government mandate to make registry services available online. Its paper-based processes required applicants to submit documents in person or by mail, caused frequent document returns (about 20% of cases), long delays and high administrative costs, and lacked a secure, integrated way to publish public records.

The chamber implemented Laserfiche to build a public portal with electronic forms, document uploads, automated review workflows and integration with the public registry. The solution cut scanning and reprocessing work, reduced response times to under 24 hours for many requests, saved roughly $50,000 annually, enabled version control and real-time reporting, and was expanded across departments—improving customer service, compliance and the organization’s national reputation.

Barranquilla Chamber Of Commerce

Jorge Andon

Public Registry Lawyer