Case Study: Bank of Beirut achieves 60% boost in staff productivity and faster transaction times with Laserfiche

Bank of Beirut Decreases Customer Transaction Times and Improves Staff Productivity by 60 Percent

Bank of Beirut, a leading Lebanese bank with 85 branches and international operations, was hampered by a paper-based transaction system that made data validation and cross-branch document sharing slow and error-prone. As the bank expanded domestically and abroad, it needed to optimize processes and speed up customer service.

The bank deployed Laserfiche enterprise content management across all branches in two months, enabling instant document search, automated indexing and validation, and integration with banking and CRM systems. The initiative cut filing and manual search time by 20%, boosted staff productivity by 60%, accelerated transaction times, improved document security and traceability, and freed employees to focus more on customer service.

Bank of Beirut

Josephine El Koreh

Digital Banking Delivery Channels Manager