Case Study: ZUS Coffee streamlines rapid expansion and communication with Lark

ZUS Coffee - Customer Case Study

ZUS Coffee, a rapidly expanding coffee chain in Malaysia, faced significant challenges in managing communication and project coordination as it grew to over 400 stores. With the goal of opening more than 30 new locations each month, the company struggled with fragmented communications across apps like WhatsApp and Email and needed a better way to foster its organizational culture. To address this, ZUS Coffee partnered with vendor Lark for a comprehensive technological solution.

By implementing Lark's platform, specifically Lark Base for centralized outlet management and Lark Messenger for streamlined communication, ZUS Coffee achieved remarkable efficiency gains. The vendor's tools enabled the company to automate project alerts and create real-time dashboards, slashing the time for weekly reporting by over 90% from three hours to just 15 minutes. Furthermore, the use of Lark Moments helped cultivate a vibrant company culture by celebrating employee achievements, ensuring the entire organization remained connected and aligned during its aggressive growth.

ZUS Coffee

Eddie Goh

General Manager