Case Study: iB Netx & iB Academy boost customer engagement with Lark

With Lark, iB Netx & iB Academy Trains Business Leaders to Level-up Their Financial Skills

The customer, iB Netx & iB Academy, a Malaysia-based professional services firm, faced challenges with decentralized cloud storage and reliable mobile-friendly communication. They needed a robust, all-in-one platform to work efficiently with their SME clients and provide real-time, mobile support.

By implementing Lark, the vendor, the company gained a unified solution featuring cloud drive and mobile apps. This streamlined their workflows and enabled seamless remote collaboration. As a result, iB Netx & iB Academy recorded a 33 percent increase in customer engagement and achieved greater cost savings and operational efficiency.

iB Netx & iB Academy

Stanley Ng

Founder & Chief Financial Officer