Case Study: Anker Innovations boosts cross-border collaboration and innovation with Lark

Using Lark, Anker Connects Teams in 12 Countries With a Customer-Centric Culture

Anker Innovations, a global consumer electronics company with over 3000 employees, faced significant collaboration challenges. Their geographically dispersed teams across 12 countries struggled with different time zones, languages, and a multitude of disconnected tools that created information silos. This made building a cohesive culture and responding to customer feedback a slow and difficult process.

By implementing the Lark suite, Anker achieved seamless asynchronous communication and broke down information barriers. Lark's integrated features like Docs, Calendar, and auto-translation enabled efficient cross-border collaboration and sped up internal workflows. This resulted in a 34.45% growth in revenue, with the company attributing its enhanced customer-centricity and innovation to the new platform. Lark helped turn internal principles into daily practice, dramatically reducing process times—for instance, resolving customer issues now takes 10 minutes instead of hours.

Anker Innovations

Steven Yang

Chief Executive Officer