Case Study: 7-Eleven Philippines unifies operations and cuts approval times with Lark

The Tech Behind 4,000 Stores: How 7-Eleven Philippines Scaled Quality and Execution with Lark

7-Eleven Philippines, a major convenience store chain, struggled with operational complexity as it managed over 4,000 stores. The company relied on fragmented tools like spreadsheets and email, which created data silos, slowed down approvals, and limited visibility for its 5,000+ employees. This hindered its ability to maintain quality and consistency across its network of both company-owned and franchised locations. They turned to the vendor Lark to build a unified system.

Lark implemented a solution using its Base, Forms, and Custom Workplace products to centralize workflows. This allowed for real-time quality check reporting, automated approval processes, and personalized digital workspaces for different teams. The results were significant, including a 97% improvement in approval turnaround times, which dropped from 30 days to just one. Lark provided 7-Eleven Philippines with the speed, visibility, and scalable precision needed to support its continued growth.

7-Eleven

Francis Medina

Operations Division Director