Case Study: Tanamera Coffee Indonesia achieves greater operational transparency and efficiency with Lark

Tanamera Coffee Crafting a Culture of Empowerment and Collaboration

Tanamera Coffee Indonesia, a specialty coffee chain with over 30 locations, faced challenges with fragmented communication between its headquarters and frontline outlets, leading to slow operational processes and a lack of transparency. The company struggled with siloed information across apps like WhatsApp and email, inefficient contract management, and difficulty tracking tasks and approvals across its geographically dispersed teams.

By implementing the Lark Superapp, specifically Lark Base, Lark Messenger, and Lark Approvals, Tanamera Coffee centralized its communication and operations. This solution provided unprecedented transparency, streamlined approval processes, and automated contract management. As a result, Lark reduced approval times from a week to just hours, saved the HR team up to 50% of their time on contract management, and empowered frontline staff, leading to a significant leap in operational efficiency.

Tanamera Coffee Indonesia

George Purba

General Manager