Case Study: MTSFB achieves greater efficiency and better internal communication with Lark

Setting Better Standards for Malaysia’s Communications and Multimedia Industry

The customer, MTSFB (Malaysian Technical Standards Forum Bhd), an organization serving Malaysia's communications and multimedia industry, faced a challenge with inefficient internal communications. They previously relied on a suite of tools primarily for external use and lacked a dedicated platform for their own team, a need that became critical when the pandemic required a shift to remote work. They turned to vendor Lark for a solution.

Lark implemented its advanced collaboration suite, which combined communication and business tools into a single platform. Key features like Lark Messenger, Video Conferencing, and the Lark Approval tool for digitizing processes like leave applications were central to the solution. The result was significantly greater efficiency for MTSFB's teams, the complete elimination of manual applications, and a fully connected remote workforce. Lark provided better oversight of key tasks and enabled seamless internal communication.

MTSFB

Zaleha Abu Bakar

General Manager