Case Study: Waku Improves Collaboration and Reduces Miscommunication with Lark

Lark Helps Waku Feed Offices Across Indonesia

Waku, a food and beverage company in Indonesia with over 1,000 employees, faced communication inefficiencies. Their collaboration tools, including Zoom, Asana, and GSuite, were siloed and required separate apps and logins. They wanted to move away from consumer-facing apps like WhatsApp to a unified, professional platform that could serve as a single source of truth to reduce human error and miscommunication.

The vendor, Lark, implemented its platform to become Waku's main chat and collaboration hub. Using Lark Messenger as a more professional alternative to WhatsApp, the company improved internal communication, ensured important messages were highlighted, and allowed for easy sharing of media without data compression. As a result, Waku achieved greater team collaboration, better management oversight, reduced human error, and more efficient inter-departmental communication.

Waku

Anthony Gunawan

Founder & Chief Executive Officer