Case Study: Universitas Islam Negeri Sultan Syarif Kasim Riau keeps online learning running with Lark

Lark Helps One Indonesian University Keep the Classroom Running in the Midst of an Environmental Crisis

Universitas Islam Negeri Sultan Syarif Kasim Riau, a public university in Indonesia, faced a severe environmental crisis when hazardous haze forced campus closures, halting education for its 30,000 students. The university’s challenge was to find an immediate and effective way to continue classes and collaboration online, moving beyond their previous disconnected and basic communication tools. Lecturer Siti Ramadhani sought an all-in-one solution, which led them to the vendor Lark.

Lark provided its comprehensive suite, which integrated instant messaging, video conferencing, document collaboration, and online storage into a single platform. The Lark team onboarded all users within just three days. As a result, the university achieved a 42% student retention rate during the crisis, with half the students actively using Lark's calendar for organization and a third collaborating on school projects using Lark Docs.

Universitas Islam Negeri Sultan Syarif Kasim Riau

Siti Ramadhani

Lecturer