Case Study: Journey Kaffe achieves 35% faster store operations with Lark

Lark helps Journey Kaffe accelerate store operations by 35%

Journey Kaffe, a chain of coffee shops in Taipei, faced operational challenges from using LINE for communication and Excel spreadsheets for managing tasks. This led to important requests being overlooked, new employees struggling to find information, and management lacking a holistic view of business performance. To address these issues, they turned to the vendor Lark for a solution.

By implementing Lark, specifically Lark Base and Lark Wiki, Journey Kaffe digitized its store operations and centralized its data. This solution streamlined facility inspections and defect reporting, making them 35% faster, and reduced administrative tasks by 20%. The management team gained real-time visibility into sales trends, allowing for more informed business decisions and significantly improved overall efficiency.

Journey Kaffe

Linda Lin

Operations Training Manager