Case Study: HEPTACO achieves greater efficiency and customer value with Lark

Lark Gives Heptaco the Tools to Create E-Commerce Magic

PT. HEPTACO Digital Media, an Indonesian digital technology company, faced operational inefficiencies as it grew. The company was using a fragmented set of tools like WhatsApp, Slack, and Trello for communication and collaboration. This patchwork of applications created hurdles, prompting the search for a single, scalable, and secure platform to consolidate these functions, leading them to vendor Lark.

Lark provided its all-in-one super app, which consolidated key business tools into a single platform. Heptaco specifically benefited from features like Lark Attendance, Approvals, video conferencing with Magic Share, and cloud storage. As a result, the company achieved greater operational efficiency, full onboarding in less than a month, and significant cost savings, allowing it to deliver more value to its customers.

HEPTACO

Irwan Kartadipura

Founder & Chief Executive Officer