Case Study: Zero& connects 300+ employees and streamlines expansion with Lark

How Lark helps Zero& connect 300+ store employees

Zero&, a popular boba tea brand with over 300 employees, was struggling to manage its rapid expansion while juggling five different SaaS solutions for communication and operations. The company needed a single, centralized platform to connect its dispersed team, streamline onboarding, and standardize processes for opening new stores. They turned to the collaboration platform Lark to solve this challenge.

By implementing Lark, Zero& was able to replace its previous stack of tools with one unified solution. They use Lark for everything from chat groups and video conferencing to managing operations, automating workflows, and onboarding new employees. As a result of using Lark, the company's employees save 30% of their daily time previously spent on manual operations, allowing them to focus more on customer service and support the brand's continued growth.

Zero&

Toby Sun

Chief Executive Officer