Case Study: AEON MALL achieves digital tenant management and improved mall operations with Lark

How Lark Gave AEON MALL Binh Duong the Ability to Thrive While Social Distancing

AEON MALL Binh Duong, a shopping mall developer in Vietnam, faced a challenge when the pandemic necessitated social distancing. Their previous manual, paper-based processes for managing tenants and third-party personnel were no longer viable. They needed a digital solution from vendor Lark to maintain operations and improve overall efficiency.

Lark solved the core challenge by implementing its Approval and Survey features, creating a centralized knowledge system for all mall management activities. This allowed AEON MALL to efficiently manage tenants while social distancing, disseminate information quickly via Announcements, and improve decision-making through better data tracking. The results included the elimination of manual processes, proper social distancing implementation, centralized reporting, and improved operational efficiency.

AEON MALL

Nguyen Thi Huyen

New Business Strategy Manager