Case Study: Tomoro Coffee achieves operational excellence with Lark

How Lark Energized Tomoro Coffee's Growth Through Digitalization

Tomoro Coffee, a fast-growing coffee retailer with over 180 stores in Indonesia, faced significant operational challenges due to its rapid expansion. The company struggled with inefficient manual processes, fragmented communication, and outdated systems for managing store openings, customer complaints, and financial records. These hurdles were slowing down decision-making and hindering their growth potential, leading them to seek a solution from Lark.

By implementing Lark's solutions, primarily Lark Base and Lark Wiki, Tomoro Coffee digitalized its core operations. Lark automated and centralized workflows for store openings, complaint management, and financial tracking, providing real-time data and notifications. This transformation resulted in greater efficiency, transparency, and accountability across departments, reducing the time spent on tasks like payment tracking from 1-2 hours to just 30 minutes and paving the way for seamless global expansion.

Tomoro Coffee

Yasmine Arifah Azizah Liling

Customer & Operation Coordinator