Case Study: Ahadi Wireless streamlines workflow and customer support with Lark

How Lark and Ahadi Wireless Keep 45,000 Nairobi Households Connected

Ahadi Wireless, a provider of affordable internet services in Nairobi, faced significant operational challenges due to inefficient communication across its decentralized, mobile workforce. Using multiple fragmented tools led to delays in customer service, cumbersome expense approvals, and difficulties in building a cohesive company culture. To address these issues, they turned to the vendor Lark for an all-in-one collaboration and productivity platform.

By implementing Lark, Ahadi Wireless integrated its workflows into a single application. The solution included using Lark for mobile communication, creating a bot to automate the distribution of one-time security codes, streamlining fuel reimbursement approvals, and utilizing chat groups for instant technical support. This resulted in a dramatic reduction in customer inquiry response times, resolved internal communication bottlenecks, and fostered a stronger community among employees, ultimately enhancing overall customer satisfaction.

Ahadi Wireless

Tiger Zhou

Chief Executive Officer