Case Study: Haidilao boosts operational efficiency with Lark

Haidilao boosts operational efficiency by 25%, harnessing Lark for digital transformation

The hot pot chain Haidilao faced significant operational challenges as it expanded globally. Issues with inconsistent food quality, slow response to problems, and disconnected communication between its 100,000+ employees and distributed stores hindered its growth. To overcome this, Haidilao partnered with the vendor Lark to undertake a comprehensive digital transformation.

Lark provided a unified platform that centralized operational standards, automated defect reporting workflows via Lark Base, and facilitated open communication. This solution reduced food defect processing time from days to just two hours and automated over 70% of employee Q&A, saving 60,000 admin hours annually. By implementing Lark, Haidilao boosted its overall operational efficiency by 25%, ensuring consistent service and quality across all its locations.

Haidilao

Yang Xibei

Director of Branding and Marketing