Case Study: Carro improves cross-border collaboration and customer service with Lark

Carro Shifts Into the Collaboration Fast-lane With Lark

Carro, a Singapore-based automotive marketplace and one of Southeast Asia's largest, faced a challenge as its rapid regional expansion led to inefficient and siloed communication. Their growing team was using a variety of separate single-function tools, which created complexity and hindered collaboration, especially for remote and cross-border work. This prompted them to seek a new unified enterprise collaboration platform from a vendor like Lark.

The solution was implemented using Lark's collaboration platform. Lark combined crucial business tools into a single application, featuring robust messaging with translation, seamless video conferencing, and advanced tools like Approvals and Lark Flow for automation. As a result, Lark improved communication and collaboration across Carro's cross-border teams, replaced multiple siloed apps as the main communication tool, and improved customer service and turnaround speed through automation. Lark is now being rolled out across all of Carro's different regional operations.

Carro

Kelvin Chng

Chief Technology Officer & Co-Founder