Case Study: netdirekt enables secure remote server access with Lantronix SecureLinx Spider

netdirekt cuts support calls by 30 minutes with Lantronix

netdirekt, a German provider of full-featured hosting solutions, needed to provide its clients with secure remote KVM-IP access for server maintenance and troubleshooting without engaging its own technical support team. To meet this challenge, netdirekt partnered with Lantronix and implemented the Lantronix SecureLinx Spider KVM device.

By attaching a Lantronix SecureLinx Spider to each client's server, netdirekt enabled direct, secure console access from any web browser. This solution from Lantronix dramatically reduced the time netdirekt's support team spent on client issues, from up to 30 minutes per issue to a quick connection, saving time and money for both netdirekt and its clients. The company was so satisfied that it purchased 500 devices with plans to acquire 1,000 total.

netdirekt