Case Study: a global pharmaceutical manufacturer reduces downtime with Lantronix out-of-band management

Global Pharmaceutical Manufacturing cuts support response time from 3 hours to 3 minutes with Lantronix

The customer, a global pharmaceutical manufacturer, faced significant challenges including a lack of remote access to its network infrastructure, expensive production downtime, and an absence of secure configuration management. These issues made immediate response to network problems difficult and left systems vulnerable. To address this, the manufacturer deployed an out-of-band management solution from Lantronix.

Lantronix implemented its hardware-agnostic out-of-band solution, which included the LM83X console server with an 8-port serial card and the Control Center management platform. This provided the IT team with secure remote access, automated device recovery, and zero-touch provisioning. The results were substantial, reducing support response time from 3 hours to 3 minutes and drastically cutting the impact of costly network outages to ensure quality control and compliance.