Case Study: Itron achieves full IT visibility and a trusted CMDB with Lansweeper and ServiceNow

The Syncfish integration between Lansweeper & ServiceNow Helps Itron to Maintain Visibility of Their IT Estate

Itron, a technology company serving utilities and cities in more than 100 countries, needed a better way to manage its large IT estate. With no centralized asset discovery process and disconnected systems across 32,000+ hardware and software assets, Itron lacked a reliable, unified view of its infrastructure and struggled with CMDB accuracy, visibility, compliance, and security. Lansweeper, used as its primary IT asset discovery tool, addressed this challenge alongside ServiceNow.

Lansweeper, together with the Syncfish CI Synchronizer integration for ServiceNow, automatically discovered and synced asset data into Itron’s CMDB, creating a single trusted source of truth. The solution was fast to deploy, with a full data sync running within hours, and gave Itron accurate inventory, improved lifecycle management, stronger change management, better compliance visibility, and reduced risk of misconfigurations. With Lansweeper, Itron gained full visibility across its IT infrastructure and a reliable, centrally managed CMDB.

Itron

Jason Loo

IT solution delivery specialist