Case Study: PTA Plastics achieves lean, scalable IT support and comprehensive asset visibility with Lansweeper

PTA Plastics - Customer Case Study

PTA Plastics, a 200+ employee, employee‑owned manufacturer, faced scattered IT asset records, no ticketing, and limited monitoring—data lived in disparate spreadsheets and a weak freeware asset manager that couldn’t provide detailed hardware/software inventories. Kevin Coleman, IT Support Technician, selected Lansweeper as the vendor solution to address shadow IT, reporting limitations, and lack of actionable device histories.

Lansweeper was deployed on a free business trial and immediately gave the three‑person IT team a fast, SQL‑backed, customizable inventory and reporting platform. Using Lansweeper’s reports (for example, “OS: Not latest Build of Windows 10”) they quickly identified users still on Windows 10 version 1507 versus 1903, prioritized manual updates, and closed visibility gaps—making update rollouts more efficient, improving security posture, and delivering unanimous team buy‑in for Lansweeper as a scalable long‑term solution.

PTA Plastics

Kevin Coleman

IT Support Technician