Case Study: PTA Plastics achieves proactive hardware failure detection and reduced downtime with Lansweeper

PTA Plastics - Customer Case Study

PTA Plastics faced intermittent workstation power failures and critical storage errors that threatened uptime for their tooling team. Kevin Coleman, IT Support Technician, used Lansweeper (its IT asset management platform with the built‑in "Windows: Error events generated in the last 7 days" report and email alerting) to gather objective data on unexpected reboots and monitor S.M.A.R.T. warnings from devices.

Using Lansweeper, Kevin searched logs for the Windows reboot message, exported results to Excel, spotted a trend linked to a specific laptop model, and halted purchases until Dell released a BIOS fix. Lansweeper’s S.M.A.R.T. alert also flagged a Pred Fail on a tooling PC’s NVMe drive, enabling a timely drive replacement and Windows restore that restored performance, saved employee hours, and avoided potential tens‑of‑thousands‑dollar downtime — outcomes PTA Plastics attributes to choosing Lansweeper.

PTA Plastics

Kevin Coleman

IT Support Technician