Case Study: Fitas Flax achieves complete IT visibility and faster ticket resolution with Lansweeper

Lean IT Team Manages Growing IT Infrastructure with Lansweeper

Fitas Flax, a Rio de Janeiro–based manufacturer of adhesive tapes with about 400 employees and four locations, relied on a lean four-person IT team to manage a diverse estate of Windows machines, handhelds, label printers, scales, IP cameras and mobile devices. The team struggled with outdated Excel spreadsheets and previous tools that lacked robust data‑mining and helpdesk integration, so they selected Lansweeper as an off‑the‑shelf IT asset management, software asset management and helpdesk solution that “just works.”

Lansweeper was deployed from Fitas Flax’s NOC to automatically scan and inventory assets, link users to devices and tickets, provide dashboards, alerts and reports, and offer a Portuguese interface for better adoption. As a result, Lansweeper eliminated manual spreadsheets, created a single source of truth, accelerated ticket resolution, enabled proactive maintenance and allowed the four‑person team to manage infrastructure growth across all sites and 400 employees without adding headcount.

Fitas Flax

William Redig

Chief Information Officer