Case Study: University Hospitals of Derby and Burton reduces cancellations and improves patient experience with LanguageLine Video Remote Interpreting

University Hospitals of Derby and Burton reduces cancellations with LanguageLine's 240-language video interpreting

University Hospitals of Derby and Burton faced increased appointment cancellations due to delays with in-person interpreters, creating access barriers and frustration for non-English speaking patients. To address this, they implemented the LanguageLine video and audio remote interpreting app.

The LanguageLine solution provided on-demand access to interpreters in over 240 languages via wireless devices. This reduced reliance on pre-booked in-person interpreters and cut appointment cancellations, particularly in high-use areas like the emergency room, prenatal, and endoscopy departments. The vendor, LanguageLine, helped the hospitals improve patient experience, ensure equitable care, and increase operational efficiency with this easily adopted technology.

University Hospitals of Derby and Burton