Case Study: Timmins Police Service expands 24/7 multilingual access with LanguageLine remote interpreting

Timmins Police Service gets 24/7 access to interpreters in 240+ languages with LanguageLine

The Timmins Police Service faced a challenge in serving its increasingly diverse population, as officers needed to communicate in a wide variety of languages beyond their existing capabilities in English, French, and Cree. To ensure all citizens could express themselves in their language of choice, the police service partnered with LanguageLine for its on-demand remote interpreting service.

LanguageLine provided the solution with 24/7 access to professional interpretation in over 240 languages via phone or video. This gave officers immediate access to interpreters at any hour, which improved communication with witnesses, victims, and accused persons. The service offered an extra level of comfort for the public and ensured people understood their rights and could make informed legal decisions.

Timmins Police Service